About
PagerDuty is an AI-first operations platform for incident management, on-call coordination, and digital operations response. It helps teams detect issues, route alerts, mobilize responders, and resolve incidents faster across the tools they already use.
The platform combines incident response workflows, automation, integrations, and analytics to support mission-critical operations at enterprise scale. It is designed for technical teams that need reliable alerting, collaboration, and continuous improvement across their service ecosystem.
- Incident management and on-call scheduling
- Alert routing, escalation policies, and response coordination
- AI-assisted workflows and automation
- Integrations with 750+ tools and services
- Status pages, reporting, and post-incident reviews
Free Tier Value
PagerDuty’s pricing page shows a Free plan at $0/month with capped usage: up to 5 users, 100 SMS/phone notifications per month, 1 on-call schedule, and 1 escalation policy. Because this is a capped free tier, the conservative recurring value is $0/month rather than a prorated paid-plan equivalent. The cheapest paid plan is Professional at $25 per user/month, and several collaboration/automation features are gated there, so feature parity is estimated at 50%.
What's included in the free tier
- Up to 5 users included.
- 100 SMS or phone notifications per month.
- 1 on-call schedule included.
- 1 escalation policy included.
- API calls included.
- Access to 750+ out-of-box integrations.
- No maintenance windows ever.
See PagerDuty pricing for current limits.
Paid plans
Professional
- users
- per user
- external status page subscribers
- 250
- incident roles
- 2 predefined
- incident types
- 3 predefined
- teams
- 2
- PagerDuty Advance credits
- 1,000 one-time credits
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- Email support
Business
- users
- per user
- external status page subscribers
- 500
- custom incident types
- 3
- historical data access
- multi-year
- PagerDuty Advance credits
- 5,000 one-time credits
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
Enterprise
- custom incident roles
- 10
- custom incident types
- 100
- PagerDuty Advance credits
- 20,000 one-time credits
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- Bi-directional Custom Field Sync with ServiceNow
Pricing extracted from PagerDuty's pricing page. Always verify current pricing before committing.
