Yes, PagerDuty has a permanent free tier alongside its paid plans. The free plan includes up to 5 users included, 100 SMS or phone notifications per month, and 1 on-call schedule included. FreeTier.co estimates the free tier at about $5.00/mo, and no credit card is required to sign up.
About
PagerDuty is an AI-first operations platform for incident management, on-call coordination, and digital operations response. It helps teams detect issues, route alerts, mobilize responders, and resolve incidents faster across the tools they already use.
The platform combines incident response workflows, automation, integrations, and analytics to support mission-critical operations at enterprise scale. It is designed for technical teams that need reliable alerting, collaboration, and continuous improvement across their service ecosystem.
- Incident management and on-call scheduling
- Alert routing, escalation policies, and response coordination
- AI-assisted workflows and automation
- Integrations with 750+ tools and services
- Status pages, reporting, and post-incident reviews
Free Tier Value
This free tier is genuinely usable for small teams: it includes up to 5 users, one on-call schedule, one escalation policy, API access, and 750+ integrations, but it is tightly capped on notifications and core coordination features. Compared with the $25/user/month Professional plan, that makes it worth about $5/month in practical value, and the page shows a true free account with no credit card requirement.
What's included in the free tier
Verified
- Up to 5 users included.
- 100 SMS or phone notifications per month.
- 1 on-call schedule included.
- 1 escalation policy included.
- API calls included.
- Access to 750+ out-of-box integrations.
- No maintenance windows ever.
See PagerDuty pricing for current limits.
Paid plans
Professional
- users
- per user
- status page subscribers
- 250
- incident roles
- 2 predefined
- incident types
- 3 predefined
- Basic chat experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More on-call schedules
- More escalation policies
- Major incident workflow template
- External status page (up to 250 subscribers)
- 2 predefined incident roles
- 3 predefined incident types
Business
- users
- per user
- custom incident types
- 3
- status page subscribers
- 500
- Custom fields
- Up to 3 custom incident types
- Expanded incident workflow triggers and actions
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal status pages
- External status page (up to 500 subscribers)
Enterprise
- custom incident roles
- 10
- custom incident types
- 100
- Full chat experience with premium Slack actions
- Incident workflows with conditionals, loops, and delays
- Advanced incident workflow actions
- 10 custom incident roles
- Incident tasks
- Up to 100 custom incident types
- Post-incident reviews
- Bi-directional custom field sync with ServiceNow
Pricing extracted from PagerDuty's pricing page. Always verify current pricing before committing.
Common questions
Is PagerDuty free forever?
Yes. PagerDuty has a permanent free tier alongside its paid plans, though the allowance typically resets each month.
Does PagerDuty require a credit card?
No. You can start on PagerDuty's free tier without entering card details.
What happens when you exceed PagerDuty's free tier?
You move to a paid plan. PagerDuty's cheapest paid plan is Professional at $25 / seat / month.
What is PagerDuty's free tier worth?
PagerDuty's free tier is worth about $5.00 per month. That maps to an FTV score of 51/100. The FTV score is explained at freetier.co/ftv.
