Yes, Helploom has a permanent free tier alongside its paid plans. The free plan includes 30 Active Threads per month and 3 Team Seats. FreeTier.co estimates the free tier at about $12/mo, and no credit card is required to sign up.
About
Helploom is a customer support platform that combines a live chat widget, shared inbox, help center, and AI chatbot. The widget can be added to a website with a copy-paste script, and logged-in user details can be passed through an identify API call.
The free plan includes a customizable live chat widget, 30 active threads per month, 3 team seats, core help center features, Slack integration, and basic support. Paid plans start at $29 per month for unlimited threads and team members, with a $59 per month plan that adds 5,000 AI messages per month and a 250 MB knowledge base.
- Customizable live chat widget
- 30 active threads per month
- 3 team seats included
- Core help center essentials
- Slack integration for notifications
- Unlimited threads on paid plans
- 5,000 AI messages per month
- 250 MB knowledge base upload limit
Free Tier Value
This free tier is perpetual and does not require a credit card, which lowers friction, but it is still capped at 30 active threads and 3 team seats. Compared with the $29 Base plan, it delivers a solid starter slice of the product—roughly 40% of the cheapest paid plan’s price—so a fair monthly value is about $12.
What's included in the free tier
Verified
- Free forever.
- Live Chat Widget (Customizable).
- 30 Active Threads per month.
- 3 Team Seats.
- Core Help Center essentials.
- Slack Integration (Stay notified).
- Basic Support from our team.
- No Credit Card Required.
See Helploom pricing for current limits.
Paid plans
Base
- Unlimited Threads
- Unlimited Team Members
- Advanced Help Center: No content limits
- Custom Email Domain
- Priority Support from our team
Plus
- AI messages
- 5,000 per month
- Knowledge base storage
- 250 MB
- 5,000 AI Messages per month
- 250 MB Knowledge Base
- Intelligent Auto-Pilot: AI trained on your specific data
- Priority Support from our expert team
Pricing extracted from Helploom's pricing page. Always verify current pricing before committing.
Common questions
Is Helploom free forever?
Yes. Helploom has a permanent free tier alongside its paid plans, though the allowance typically resets each month.
Does Helploom require a credit card?
No. You can start on Helploom's free tier without entering card details.
What happens when you exceed Helploom's free tier?
You move to a paid plan. Helploom's cheapest paid plan is Base at $29 / month.
What is Helploom's free tier worth?
Helploom's free tier is worth about $12 per month. That maps to an FTV score of 59/100. The FTV score is explained at freetier.co/ftv.
