About
YouTrack is a JetBrains issue tracker and helpdesk platform available as both a cloud service and a self-hosted server product. The cloud edition includes a free plan for up to 10 users with 30 GB of storage, full functionality except for a custom logo, and a 14-day trial that expands to 100 users, 50 support agents, and 100 GB of disk space. The server edition includes a free license for up to 10 users and 3 agents, plus a 60-day trial for up to 10,000 users and 100 support agents.
The pricing model is split between perpetual free allowances and time-limited trials. The cloud plan is aimed at small teams that need issue tracking and helpdesk workflows, while the server subscription is for organizations that want to run YouTrack on their own infrastructure with annual updates and support.
- Cloud free plan for up to 10 users
- 30 GB cloud storage allowance
- 14-day cloud trial with 100 users
- Server free license for 10 users
- 60-day server trial with 10,000 users
- Helpdesk support for 3 agents free
Free Tier Value
This free tier is quite strong: it includes the full paid feature set for small teams, with the main limits being 10 users, 30 GB of storage, and a small Helpdesk cap. Since the cheapest paid Cloud/Server entry starts at about $4.50 per user/month, the free plan is worth roughly that much per month for a buyer comparing it to the first paid step. The 14-day trial is separate from the free plan, and no credit card is required to start the free tier.
What's included in the free tier
- Up to 10 users on the free plan.
- 30 GB of storage included.
- All paid-subscription functionality included except custom logo.
- Free AI Assistant credits for AI-powered features, replenished weekly.
- YouTrack Helpdesk free for up to 3 support agents.
- Unlimited reporters for Helpdesk tickets.
- 14-day trial available with up to 100 users, 50 support agents, and 100 GB disk space.
- 60-day Server trial available with up to 10,000 users and 100 support agents.
See YouTrack pricing for current limits.
Paid plans
Cloud
- users
- 1–10 free; 11+ paid
- storage
- 30 GB free; 3 GB per user on paid plans
- support agents
- up to 3 free with Helpdesk; 4+ paid
- trial
- 14 days up to 100 users, 50 agents, 100 GB
- Cloud-hosted by JetBrains
- Free AI Assistant credits included
- Discounts increase with more users
- All paid-subscription functionality except custom logo
- Helpdesk available with separate agent pricing
Server
- users
- up to 10 free
- support agents
- up to 3 free
- trial
- 60 days up to 10,000 users, 100 agents
- updates/support
- 1 year included with annual subscription
- Self-hosted on your server
- Free AI Assistant credits included
- Annual subscription includes updates and technical support
- Free license available for small teams
- Helpdesk available with separate agent pricing
Helpdesk
- support agents
- up to 3 free
- reporters
- unlimited
- users
- user license required for each agent
- Free for small support teams
- Unlimited reporters
- Each support agent also needs a user license
- Paid plan starts at 4+ support agents
- Available for both Cloud and Server
Pricing extracted from YouTrack's pricing page. Always verify current pricing before committing.
