About
Heap is a product analytics platform that automatically captures user interactions on websites and mobile apps, then organizes the data into charts, funnels, journeys, retention views, dashboards, session replay, heatmaps, and cohort analysis. It also includes event capture, enrichment, integrations, governance, and warehouse export features for teams that need behavioral data without manual tagging.
The free plan includes core analytics charts, unlimited enrichment sources, guided integrations, 6 months of data history, SSO, and up to 10k monthly sessions. Paid plans add higher limits, AI-assisted analysis, exports, support tiers, and add-ons such as session replay and warehouse sync.
- Automatic event capture
- Core analytics charts
- 6 months data history
- Up to 10k monthly sessions
- Unlimited enrichment sources
- Guided integrations
- Single project workspace
- SSO access
Free Tier Value
Heap’s pricing page shows a capped Free plan with up to 10k monthly sessions and 6 months of data history, so this is a free_tier rather than always-free. The page does not provide a concrete dollar price for the next paid tier (Growth says to sign up for an estimate; Pro and Premier are custom session pricing), so a conservative monthly free-tier value cannot be reliably prorated from paid pricing and is set to null. Feature parity is estimated at 50% because several meaningful capabilities are gated above Free, including unlimited users & reports, chart customization, CSV exports, longer history, and higher-tier analytics/add-ons.
What's included in the free tier
- Access to core analytics charts.
- Access to unlimited enrichment sources.
- Access to Guides integrations.
- Access to 6 months of data history.
- Access to SSO.
- Up to 10k monthly sessions.
See Heap pricing for current limits.
Paid plans
Growth
- projects & environments
- 1
- data history
- 12 months
- All features in Free
- Sense Contentsquare’s AI
- Unlimited users & reports
- Chart customization
- CSV exports
- 12 months data history
- Email support
Pro
- projects & environments
- 3 (add-on more)
- data history
- 1 year (add-on additional years)
- All features in Growth
- Sense Contentsquare’s AI
- Account analytics
- Engagement matrix
- Report alerts
- Session Replay as add-on
- Standard support
Premier
- projects & environments
- Unlimited
- data history
- 1 year (add-on additional years)
- All features in Pro
- Sense Contentsquare’s AI
- Data warehouse integration
- Behavioral targeting
- Session Replay as add-on
- Unlimited projects
- Advanced user permissions
- Dedicated CSM
Pricing extracted from Heap's pricing page. Always verify current pricing before committing.
